Automotive warranty management
The SKYLYZE Automotive Warranty solution uses automated and intelligent functions to support suppliers in all warranty-related tasks. This allows you to ensure that all data can be processed, checked and evaluated automatically.
DATA PROCESSING AND HARMONIZATION OF DIFFERENT OEM FORMATS AND AUTOMATIC CHECKING OF INCOMING CLAIMS
SKYLYZE has developed a variety of adapters for the processing of OEM-specific claim data with which all data can be automatically processed and checked. Since each format is different and often contains different information and billing methods, it is important to process all information.
FIELD OBSERVATION AND PREPARATION OF INTERNAL AND VDA KPIS
As part of the warranty period, suppliers usually receive extensive data on part failures in the field as well as samples from the OEMs’ consignment markets. SKYLYZE helps to automatically generate important key figures, evaluations such as quarterly or monthly reports and audit-relevant key figures from this data and display them in dashboards and graphs.
SUPPORT OF THE PART ANALYSIS PROCESS
As part of the warranty process, suppliers must conduct extensive analysis on return parts. In this process, it is necessary to coordinate and execute customized inspection reports for each project in collaboration with the OEM. The respective measurement results must be recorded in a central database. SKYLYZE supports this process with its part analysis module and can generate all relevant KPIs in accordance with VDA and individual customer requirements.
AUTOMATIC CLASSIFICATION OF TECHNICIAN AND END CUSTOMER TEXTS
Some OEMs also provide technician and end customer comments as unstructured text in their claim data, some of which contain important information on error patterns, reasons for failure and troubleshooting. Therefore, North American OEMs in particular, require that these texts must be analyzed and evaluated by the supplier. SKYLYZE supports this process with its AI (artificial intelligence) supported algorithms.
AUTOMATIC DETECTION OF TRENDS
Potential serial damage often becomes apparent at an early stage of the projet. Recognizing such trends at an early stage is immensely important for suppliers in order to stop further potential defective parts during production. SKYLYZE supports the automated detection of such trends with AI-supported algorithms. Additional analyses can then be generated ad hoc for the trends found.
FORECASTING WARRANTY COSTS AND PART BEHAVIOR IN THE FUTURE
As part of field monitoring, it is important for the supplier to keep an eye not only on existing complaints but also on potential future failures in order, for example, to be able to form suitable accruals for a specific vehicle project. The SKYLYZE Warranty Prediction Engine provides support with forecast calculations in accordance with the VDA standard.
Cost savings
Significant cost savings by automated complaint validation and claim check
Cut in warranty cost
Cut in warranty cost by simple identification of causing suppliers
Better negotiation
Reduction of warranty cost through better negotiation and auditing results on basis of data transparency
Less manual efforts
Elimination of manual efforts for processing, saving, replenishing and analysis of warranty data and analysis
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