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Automotive warranty management

The SKYLYZE Automotive Warranty solution uses automated and intelligent functions to support suppliers in all warranty-related tasks. This allows you to ensure that all data can be processed, checked and evaluated automatically.

DATA PROCESSING AND HARMONIZATION OF DIFFERENT OEM FORMATS AND AUTOMATIC CHECKING OF INCOMING CLAIMS

SKYLYZE has developed a variety of adapters for the processing of OEM-specific claim data with which all data can be automatically processed and checked. Since each format is different and often contains different information and billing methods, it is important to process all information.

Your solution:

SKYLYZE Automatic Data Import

Predefined import processes for the automatic import of incoming claims

Automatic (format-specific) accounting of claims in order to always be able to track the current status and history of a complaint

Automatic enrichment of internal and other additional data (e.g. from SAP or OEM-specific information)

Your solution:

SKYLYZE Data Validation Engine

Automatic rule based check of incoming claims

Your solution:

SKYLYZE Data Analyzer

Central database for all processed information

Ad hoc reports and graphics

Company-wide reporting

Dashboards

Quarterly & monthly reports

KPIs, e.g. according to VDA

FIELD OBSERVATION AND PREPARATION OF INTERNAL AND VDA KPIS

As part of the warranty period, suppliers usually receive extensive data on part failures in the field as well as samples from the OEMs’ consignment markets. SKYLYZE helps to automatically generate important key figures, evaluations such as quarterly or monthly reports and audit-relevant key figures from this data and display them in dashboards and graphs.

SUPPORT OF THE PART ANALYSIS PROCESS

As part of the warranty process, suppliers must conduct extensive analysis on return parts. In this process, it is necessary to coordinate and execute customized inspection reports for each project in collaboration with the OEM. The respective measurement results must be recorded in a central database. SKYLYZE supports this process with its part analysis module and can generate all relevant KPIs in accordance with VDA and individual customer requirements.

Your solution:

SKYLYZE Part Analysis

Automatic linking to field failures

Customizable standard and load tests via templates

Recording and analysis of test measurements

Your solution:

SKYLYZE Data Analyzer

Central database for all processed information

Ad hoc reports and graphics

Company-wide reporting

Dashboards

Quarterly & monthly reports

KPIs, e.g. according to VDA

Your solution:

SKYLYZE Intelligent Text Analysis

Automatic translation of texts from original language into English

Automatic classification of texts

Automatic evaluation according to failure mode, root cause and remedy

AUTOMATIC CLASSIFICATION OF TECHNICIAN AND END CUSTOMER TEXTS

Some OEMs also provide technician and end customer comments as unstructured text in their claim data, some of which contain important information on error patterns, reasons for failure and troubleshooting. Therefore, North American OEMs in particular, require that these texts must be analyzed and evaluated by the supplier. SKYLYZE supports this process with its AI (artificial intelligence) supported algorithms.

AUTOMATIC DETECTION OF TRENDS

Potential serial damage often becomes apparent at an early stage of the projet. Recognizing such trends at an early stage is immensely important for suppliers in order to stop further potential defective parts during production. SKYLYZE supports the automated detection of such trends with AI-supported algorithms. Additional analyses can then be generated ad hoc for the trends found.

Your solution:

SKYLYZE Intelligent Trend Analysis

Automatic detection of trends over vast amount of combinations

Evaluation of trends and analysis of possible impact

Your solution:

SKYLYZE Data Analyzer

Central database for all processed information

Ad hoc reports and graphics

Company-wide reporting

Dashboards

Quarterly & monthly reports

KPIs, e.g. according to VDA

Your solution:

SKYLYZE Warranty Prediction Engine

Prediction of warranty costs

Prediction of part behavior/ failure behavior

Graphical representation of the predictions, e.g. in isochrone charts

FORECASTING WARRANTY COSTS AND PART BEHAVIOR IN THE FUTURE

As part of field monitoring, it is important for the supplier to keep an eye not only on existing complaints but also on potential future failures in order, for example, to be able to form suitable accruals for a specific vehicle project. The SKYLYZE Warranty Prediction Engine provides support with forecast calculations in accordance with the VDA standard.

Cost savings

Significant cost savings by automated complaint validation and claim check

Cut in warranty cost

Cut in warranty cost by simple identification of causing suppliers

Better negotiation

Reduction of warranty cost through better negotiation and auditing results on basis of data transparency

Less manual efforts

Elimination of manual efforts for processing, saving, replenishing and analysis of warranty data and analysis

Are you interested in our solutions? Contact us!

If you are interested in one of our solutions and would like to learn more about it in an individual demo please do not hesitate to contact us.

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