North American OEMs in particular provide workshop and end customer texts in their field complaints, some of which contain important information on fault patterns, reasons for failure and how to rectify the damage.
The new SKYLYZE Text Mining module enables the automatic classification of the text data. For this purpose, all texts are first translated into English. Then, an algorithm searches for patterns in the individual texts and classifies them automatically.
Through machine learning and feedback loops, the algorithm independently optimizes the classification results over time.
This saves considerable manual effort and minimizes dependence on the knowledge of individuals.
Are you interested in the new SKYLYZE Text Mining Module? Then please contact us:
